Call Center Representative

Call Center Representative Location:

Whippany Payrate:

$19/hour

Schedule:

8am-4:30pm, Monday to Friday (onsite) 📞

Day-to-Day Responsibilities:

Respond to inbound and outbound calls from patients, physicians, and pharmacies, providing support related to access-to-care and reimbursement needs. Deliver a high-empathy, consumer-focused experience that reassures patients and promotes medication adherence and ease of program use. Depending on call volume, process claims and/or handle additional phone-based support tasks. Escalate issues appropriately and collaborate with internal teams such as Program Management, IT, and other Contact Center groups to resolve concerns. Provide clear program information, eligibility guidance, reimbursement assistance, and general support for copay assistance programs. Maintain a "white glove" service approach, ensuring a smooth and supportive experience for every patient. Complete additional assignments and responsibilities as needed. 🎯

Skills & Requirements:

1+ years of experience in healthcare, patient support, or case management within a high-volume contact center (preferred). Experience with pharmacy benefits, health insurance, or medical billing (preferred). Familiarity with call center performance metrics (a plus). Experience with third-party systems such as SelectRx, Pro-Care, or FSV (a plus). Experience using call center software such as Five9, InContact, or similar platforms (a plus). IND806