Call Center Specialist

We are seeking a compassionate and detail‑oriented Call Center Representative to support patients, physicians, and pharmacies with access‑to‑care and reimbursement needs. This role is ideal for someone who thrives in a fast‑paced environment, delivers high‑empathy service, and is committed to providing a seamless patient experience.

Schedule:

Monday- Friday, 8 hour shift between 8am-8pm.

Pay:

$19-$20/hr

Onsite- Whippany, NJ Key Responsibilities:

Respond to inbound and outbound calls from patients, physicians, and pharmacies regarding program support, reimbursement questions, and access‑to‑care needs. Provide a high‑empathy, consumer‑focused experience that supports medication adherence and program engagement. Process claims and complete additional phone‑based support tasks as needed based on call volume. Escalate issues appropriately and collaborate with internal teams (Program Management, IT, Contact Center groups) to resolve concerns. Deliver clear program information, eligibility guidance, reimbursement assistance, and copay program support. Maintain a "white glove" service approach to ensure a smooth, supportive experience for every patient. Complete additional assignments and responsibilities as required

Skills & Qualifications:

1+ years of experience in healthcare, patient support, or case management within a high‑volume contact center (preferred). Experience with pharmacy benefits, health insurance, or medical billing (preferred). Familiarity with call center performance metrics (a plus). Experience with third‑party systems such as SelectRx, Pro‑Care, or FSV (a plus). Experience using call center platforms such as Five9, InContact, or similar tools (a plus). IND8