Customer Service Representative

Maintain accurate billing records for an assigned customer group, ensuring timely updates and data integrity.

Communicate professionally with customers regarding billing and other business-related inquiries, providing high-quality customer service.

Apply strong organizational skills to manage record retention, filing, and other administrative duties.

Set up and modify customer accounts in the finance and billing systems as required.

Independently identify and resolve billing anomalies, service-related issues, and customer concerns.

Process a high volume of transactions, maintaining meticulous attention to accuracy.

Issue customer notifications, including on-site distribution of door tag notifications at customer properties.

Administer business software systems critical for finance operations—such as Customer Information Systems, meter software, and other finance-related applications.

Support bill production and distribution; assist with oversight of third-party payment processing vendors.

Assist with meter and transmitter inventory management, calibration scheduling, meter reads, equipment maintenance, and related administrative tasks.

Demonstrate proficiency in computer, math, and communication skills (both written and oral); remain current on new technologies and best practices.

Engage with vendors to obtain product or service information (pricing, availability, delivery schedules).Perform accurate recordkeeping and reporting as needed.

Carry out duties in outdoor environments as scheduled; respond to standby and emergency callouts within a 45-minute timeframe—including nights, weekends, and holidays.

Execute other related assignments as directed.

Qualifications:

Proficiency with finance and billing systems, meter administration software, and business applications (e.g., Microsoft D365, Oracle NetSuite, SAP, QuickBooks).Strong problem-solving abilities, critical thinking, and adaptability.

Excellent organizational, mathematical, and communication skills.

Ability to handle high transaction volumes while ensuring data accuracy.

Capacity to work independently and manage multiple priorities.

Willingness and ability to work outdoors, respond to emergency situations, and adjust to non-standard work hours.