Customer Service Specialist Churchill Living - 4.2 Hawthorne, NJ Job Details Full-time $22 - $26 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Customer communication Teamwork Interpersonal skills Customer service High school diploma or GED Attention to detail Organizational skills Full Job Description We are seeking a highly motivated Customer Service Specialist to join our team in Hawthorne, NJ . In this role, you will serve as a key member of the Customer Service team possessing a superior understanding of customer service responsibilities and process flow. Someone who has demonstrated the ability to work independently and is responsible for interacting with high-level customers to provide information in response to inquiries and to handle and resolve complaints to completion. Key Responsibilities

• Provide prompt and efficient responses to customer inquiries.
• Address and resolve customers complaints or concerns in a professional and timely manner.
• Keep accurate records of customer interactions and transactions in the database.
• Follow company policies & procedures when handling customer requests and issues.
• Continuously strive to improve customer service skills and knowledge through training.
• Responding to Customer reviews.
• Monitor and follow up on customer service queue activities and process until successfully completed.
• Schedule maintenance, housekeeping and other outside staff and vendor activities
• Provide coverage for team members when needed.
• Other responsibilities as assigned Qualifications High school diploma required; Associate's or Bachelor's degree preferred 2-5 years of customer service experience preferred Strong problem-solving, decision-making, and conflict-resolution skills Excellent verbal and written communication skills Ability to multitask effectively in a fast-paced environment Strong organizational skills and attention to detail Positive, team-oriented attitude with a proactive approach Corporate housing/hospitality experience is a plus

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance Ability to

Commute:

Hawthorne, NJ 07506 (Required)

Work Location:

In person