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Front Desk Customer service
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New Jersey data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Front Desk Customer service Meineke
•511 Hawthorne, NJ Job Details Full-time $20
•$30 an hour 2 hours ago Qualifications Computer operation Customer communication Payment Processing Systems Reservation systems Computer skills POS systems Full Job Description About the
Role:
Meineke
•511 in Hawthorne, NJ is looking for a friendly and motivated Front Desk Customer Service Representative to be the face of our shop! This is a fantastic opportunity to join a trusted automotive service brand where you'll play a key role in delivering an outstanding customer experience every visit.
Responsibilities:
Greet customers warmly and manage front desk operations in a fast-paced auto service environment Answer incoming calls, schedule appointments, and manage the service queue Communicate vehicle service recommendations and estimates clearly to customers Process payments, invoices, and maintain accurate customer records Coordinate with technicians to provide accurate service updates and turnaround times Handle customer concerns and resolve issues with professionalism and care Maintain a clean, organized, and welcoming front desk and waiting area
Requirements:
Previous customer service, front desk, or receptionist experience preferred Strong communication and interpersonal skills Ability to multitask and stay organized in a busy shop environment Basic computer proficiency for scheduling and point-of-sale systems Positive, professional attitude with a customer-first mindset Automotive knowledge or interest is a plus, but not required
About Us:
Meineke Car Care Centers is one of the most recognized and trusted names in the automotive repair industry, with hundreds of locations serving communities across the country. Our Hawthorne, NJ location is proud to provide honest, reliable, and affordable car care to our loyal local customers. We foster a team-oriented work environment where employees are valued, supported, and given the tools to succeed.