Call Center Agent -

Outbound Appointment Setter Location:

Lake Hopatcong, NJ (In-Office)

Position Type:

Full-Time or Part-Time Available Base Pay:

$18.00/hour + Weekly Demo Bonuses +

Sales Period Bonuses Average Total Earnings:

$55,000 - $75,000+/year Founded in 1994, RJW Home is a veteran-owned exterior remodeler based in Lake Hopatcong, New Jersey. We install premium windows, doors, roofing, and siding. We hold an A+ BBB rating, consecutive Guildmaster Awards, and thousands of 5-star reviews. As a Call Center Representative, you'll call homeowners from our Lake Hopatcong office, qualify their needs, and set appointments for our sales team. Every call is outbound.

What We Offer Base Pay:

$18 an hour plus performance-based bonuses

Bonus Potential:

$55,000-$75,000+ a year, with top performers earning $29,000+ in annual bonuses 100%

Paid Benefits:

Health, dental, and vision, 100% employer-paid 401(k)

Plan:

3% employer contribution, no employee match required

Flexible Shifts:

Full-time or part-time, with 5- to 8-hour shift options

Coaching:

Ongoing coaching and training, plus AI call analytics

Key Responsibilities:

Outbound Calls:

Make around 200 calls a day

Education:

Share our windows, doors, roofing, and siding with homeowners

Appointments:

Pre-qualify homeowners and set firm appointments for the sales team

Performance Targets:

Full-time reps hold a 20% set rate on answered calls

Accurate Info:

Keep customer details and appointment notes up to date

Schedule & Travel Requirements Schedule:

Full-time and part-time opportunities available

Home Base:

100% in-office at our Lake Hopatcong headquarters

Qualifications Experience:

Phone sales, telemarketing, appointment setting, or call center work preferred

Communication:

Clear on the phone and comfortable handling objections

Tech Skills:

Comfortable with computers, phone systems, and customer data