We are looking for a Customer Service Representative to support daily order coordination and customer communication for a busy transportation operation in New Jersey. This Long-term Contract position is ideal for someone who enjoys balancing customer support, accurate data entry, and shipment follow-up in a fast-moving environment. The person in this role will help keep service activities organized by managing order details, confirming schedules, and preparing key transportation documents while delivering responsive, attentive assistance.

Responsibilities:

Handle incoming customer inquiries by phone and provide timely, courteous support related to orders, scheduling, and shipment updates. Enter and update order information with a high degree of accuracy to ensure service requests are processed correctly. Coordinate appointments and service schedules to keep deliveries and related activities on track. Monitor shipment status and communicate progress, delays, or changes to customers and internal teams as needed. Prepare, review, and maintain transportation-related documentation, including bills of lading and certificates of insurance. Use Microsoft Excel and related systems to organize records, track activity, and support daily reporting needs. Resolve routine customer concerns by gathering information, identifying solutions, and escalating issues when appropriate. Support operational continuity by maintaining organized files and assisting with process updates tied to order management workflows. Experience in customer service, order entry, or a similar support role in a fast-paced setting. Strong ability to answer inbound calls professionally while managing multiple customer requests. Accurate data entry skills with close attention to detail and documentation quality. Proficiency in Microsoft Excel and comfort working within computer-based tracking or order systems. Ability to coordinate appointments, manage priorities, and stay organized throughout the workday. Clear written and verbal communication skills for interacting with customers and internal teams. Familiarity with shipment tracking, transportation paperwork, or logistics support is preferred. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .