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Stas Consulting
Verizon Customer Service Representative
Entry-Level JobVerifiedNo experience needed
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,214 / year median in New Jersey
-19% projected decline
Job Description
Verizon Customer Service Representative Stas Consulting Lincoln Park, NJ Job Details Full-time $49,500 - $62,000 a year 1 hour ago Qualifications Customer communication Full Job Description Stas Consulting, a solutions‑oriented sales and development firm, is hiring a Verizon Customer Service Representative to guide Fairfield customers through Verizon FiOS. The Verizon Customer Service Representative will also explain how fiber‑optic technology works in plain terms: light signals travel through glass fibers, delivering fast, consistent internet. As a Verizon Customer Service Representative, you'll introduce customers to the speed and reliability of Verizon FiOS. You'll break down the benefits of fiber-optic internet in a way that's easy to understand, helping customers compare plans and choose the one that fits their needs. The Verizon Customer Service Representative will provide support that drives sales and creates a positive experience that keeps customers coming back. Core Functions of the Verizon Customer Service Representative Offer friendly support to customers exploring Verizon FiOS, naturally weaving in sales conversations about faster internet and better TV options. Guide customers through simple FiOS plan choices with patient support, creating comfortable moments for personalized sales recommendations. Provide clear support for billing or service questions, building trust that opens doors to consultative sales dialogue. Walk customers through FiOS enrollment with warm support, reinforcing sales messages about fiber speed and reliable entertainment. Deliver consistent support that resolves concerns quickly, turning happy customers into advocates for future sales opportunities. Keep accurate notes and follow-up support, enabling smooth handoffs that strengthen loyalty and support targeted sales outreach. Preferred Skills for the Verizon Customer Service Representative Active listener who understands exactly what customers need to stay connected daily. Friendly and professional presence when meeting customers in Fairfield. Helpful attitude that puts the customer's needs first during every sales interaction. Ability to explain fiber technology in clear, simple ways for every customer. Eager to learn how better Wi-Fi helps customers stay connected at the highest speeds.