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Universal Rehabilitation Institute

Individualized Service Plan Writer

Career Insights for Customer Service Representative (General)

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Based on New Jersey data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,214 / year median in New Jersey

-19% projected decline

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Job Description

MUST HAVE PREVIOUS EXPERIENCE WRITING
ISPs for DDD population previous experience working at a support coordination agency Schedule/Coordinate ITP meetings, ISP meetings, IDT meetings Attend all ITP meetings, ISP meetings, IDT meetings Invite team members/Confirm attendance Reserve meeting space/room Review information on ITP packets and prepare packet for meeting Run the ITP meeting Attend preplacement meetings as needed and submit meeting notes Complete final ITP packet and submit Complete IDT meeting minute notes and submit Complete ITP Modifications for any updates or changes to the plan Review ISP packets prior to meeting for updated information and bring to the meeting Review draft of ISP sent by Support Coordinator. Submit changes/corrections of draft to Support Coordinator for final packet Complete Residential worksheet and needed paperwork to Support Coordinator for ISPs prior to meetings Copy finalized ISP and send to group home Manager Develop and maintain spreadsheet with all due dates, completion dates and submitted dates of Annual ITP and ISP meetings for all clients Develop and maintain and update Alone time chart on server Travel to Long Branch as needed for ITP, ISP and IDT meetings for clients living in Long Branch After meetings update and submit changes for Client Coversheets Schedule and complete DDD group home PNA audits monthly
Pay:
Up to $65,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): how many years experience of writing ISPs for DDD population do you have?
Education:
High school or equivalent (Preferred)
Experience:
DDD support coordination: 1 year (Required)
Work Location:
In person