A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative- # 26-14809 at US Tech Solutions Customer Service Representative- # 26-14809 at US Tech Solutions in Madison, New Jersey Posted in 1 day ago.
Type:
full-time
Job Description:
Duration:
6 months contract,
Full-Time Employment Type:
W-2
Job Description:
Shift Hours:
8 AM TO 4:30 PM ET We are looking for compassionate and customer-focused professionals to join our team. In this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. Whether you're a recent graduate, early-career professional, or someone with experience in customer service, healthcare, case management, or call centers, we'd love to hear from you.
Responsibilities:
Assist patients, healthcare providers, and pharmacies through phone and online interactions. Guide patients through program enrollment and eligibility requirements. Answer questions related to prescription assistance programs and medication access. Provide empathetic support and help resolve issues efficiently. Document interactions accurately and maintain patient records. Collaborate with internal teams to ensure a seamless patient experience. Support administrative tasks as needed.
Experience:
Strong communication and active listening skills. A passion for helping people and delivering exceptional customer service. Empathy, patience, and emotional intelligence. Problem-solving and critical-thinking abilities. Ability to adapt in a fast-paced environment. Comfortable using computers and learning new software.
Skills:
Effective Communication Attention to Detail Problem Solving Customer service
MS Excel MS Word Outlook Education:
High School or GED required
Note:
Employment Type:
W-2
Shift Hours:
8 AM TO 4:30
PM ET About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement:
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