Customer Service/Collections Specialist MedVantage - 5.0 Maywood, NJ Job Details Full-time $55,000 a year 1 hour ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Accounts receivable Microsoft Excel Customer service QuickBooks Full Job Description Join our elite Customer Service team! MedVantage is a well-established technology company providing solutions for the Healthcare, Entertainment, B&I, and Higher Education industries. Our innovative solutions and support create synergies and efficiency for our customers. MedVantage is seeking a full-time Customer Service/Collections Specialist as a key member of our location-based customer service team. The Customer Service/Collections Specialist, with a focus on accounts receivable, requires strong communication skills and nothing short of an excellent customer service skill set. All team members of the MedVantage Customer Service department deliver "white glove" service to our customers. What's In It for You? Annual Salary of $55,000 Training and onboarding for success Medical, dental, and vision insurance benefits Paid time off 401(k) with company-matched funds Monday through Thursday schedule with Early Departure Fridays! Key Competencies Uphold the key principles of a "customer-first" mindset. Maintain excellent, accurate, and detailed notes and records of account activities. Ability to perform effectively and independently in a fast-paced and challenging environment. Be initiative-taking and self-motivated. Recognize, present, and execute suggestions for process improvement. Engage in a collaborative environment through teamwork. Exceptional communication skills, ability to be polite and compassionate without lacking confidence, amongst colleagues and customers. Passion for providing exemplary customer service. General Responsibilities Handle incoming phone calls, customer order status inquiries, and process orders via phone and email, at times heavy. Communicate effectively and clearly with customers by phone and email correspondence. Track and follow up on payment for delinquent accounts by outbound calls and emails. Prepare deposits and accurately apply client payments (checks, credit cards, and ACH). Prioritize daily tasks with the ability to recognize and react to order of importance. Must be organized, accurate, overall excellent disciplines and housekeeping practices, and team mentality. Consistent with protocol and guidelines, willingness to learn and adhere to direction. Manage and complete assigned projects in a timely manner. Interact with sales and logistics department regarding orders, order status, inventory, shipping, and shipping costs. Identify patterns and customer feedback to improve efficiency within the department. Knowledge of products and ability to discuss in an intelligent and professional manner. Power user of QuickBooks, Excel, Outlook, and Word. Reports to the Customer Service Manager.

Job Type:

Full-time Pay:

$55,000.00 per year

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

In person