A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Shipping & Printing Specialist (The UPS Store) The UPS Store - Montclair, NJ Montclair, NJ Job Details Part-time | Full-time $16 - $17 an hour 1 hour ago Benefits Paid training Qualifications Customer communication Interpersonal skills Packing Administrative experience Customer relationship management Office experience Full Job Description Are you someone who enjoys helping people, solving problems, and providing excellent customer service? Our locally owned The UPS Store is looking for a dependable and motivated Customer Service Associate to join our team. This is an opportunity to build valuable professional skills while helping individuals, families, and local businesses with essential services every day. This role is ideal for someone who takes pride in their work, enjoys interacting with customers, and wants more than a typical retail job.
What You'll Do:
Provide friendly, professional service to customers in a fast-paced environment Assist customers with shipping, packing, and delivery solutions Help customers with printing, copying, scanning, faxing, and document services Process Amazon returns and other customer transactions Operate computer systems, POS equipment, and shipping software Assist with mailbox services, notary services, and small business solutions Recommend appropriate products and services based on customer needs Prepare packages accurately and safely Maintain a clean, organized, and professional store environment Build positive relationships with repeat customers and local businesses
What We're Looking For:
A positive attitude and a commitment to excellent customer service Reliable, punctual, and responsible work habits Strong communication and problem-solving skills Ability to multitask and stay organized during busy periods Comfortable using computers and learning new technology Ability to work independently while supporting a team environment
Preferred Qualifications:
Preference will be given to candidates with previous experience at The UPS Store or other shipping, packing, or printing retailers, as well as those who are currently commissioned as a New Jersey Notary Public. Previous experience in customer service, retail, hospitality, banking, office administration, shipping, or sales is highly desirable. However, we are happy to train motivated, dependable individuals who have a positive attitude and a strong commitment to delivering exceptional customer service. Why Join Our Team? At our store, you are not just another employee. You will become an important part of a professional team that helps customers with important personal and business needs. You will have the opportunity to learn: Shipping and logistics operations Printing and document services Small business support solutions Mailbox services Notary services Customer relationship management
What We Offer:
Competitive hourly pay based on experience Flexible scheduling Paid training and ongoing learning opportunities A respectful, supportive work environment Opportunity for increased responsibilities and growth Who Thrives in This Role? This position is a great fit for someone who: Enjoys meeting and helping people Takes ownership of their responsibilities Likes learning new skills Wants a stable position with a locally owned business Understands that great service creates loyal customers If you are dependable, friendly, and motivated to grow your skills, we would like to meet you. Apply today and become part of our team at The UPS Store. Please submit your resume along with a short introduction about yourself and why you would be a great fit for this position.
