We are seeking a Customer Service Representative to join a busy service-focused team in Pine Brook, NJ. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage a high volume of calls, emails, and service requests while staying organized and detail-oriented.

Key Responsibilities:

Handle a high volume of incoming customer calls, emails, and service requestsAssist customers with service questions, appointments, technician updates, and general inquiriesProvide timely, professional, and accurate communication throughout the service processDocument customer conversations, requests, changes, and follow-up items accuratelySupport the Dispatch team with customer information, scheduling updates, and service detailsCommunicate schedule changes, delays, cancellations, and technician updates to customersMaintain accurate customer and service information within company systemsManage multiple priorities while maintaining strong attention to detailFollow up on customer matters and assigned tasks through completionWork closely with Customer Service, Dispatch, technicians, Parts, Estimates, Accounts Receivable, and other internal teamsUtilize CRM, phone, communication, and service-management systems effectively