An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Join a Top-Rated Workplace! We're growing our service team in Mount Holly, NJ and are looking for a customer-focused Service Advisor who is passionate about delivering exceptional service and helping customers keep their vehicles running at their best. At CarShop, we're committed to delivering an exceptional customer experience-and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed. CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.
Compensation & Benefits Pay:
$65,000 - $85,000+ per year Competitive compensation with performance-based earning potential Medical, dental, and vision insurance 401(k) with company match Paid vacation and holidays Employee discounts Paid training and professional development Career advancement opportunities within CarShop and Penske Automotive Group Supportive team-oriented work environment What You'll Do As a Service Advisor, you'll serve as the primary point of contact for our service customers, ensuring they receive a professional, transparent, and exceptional service experience from start to finish.
Responsibilities include:
Greet customers and understand their vehicle service and maintenance needs Communicate recommended repairs and maintenance services clearly and professionally Work closely with technicians to ensure accurate diagnoses and repair recommendations Keep customers informed throughout the repair process, including timelines and costs Deliver exceptional customer service while building long-term customer relationships Schedule service appointments and manage workflow efficiently Ensure repair orders are completed accurately and in a timely manner Follow department processes and company policies Identify opportunities to improve customer satisfaction and overall department performance What We're Looking For Automotive service advising, automotive repair, or dealership experience preferred Strong customer service and relationship-building skills Excellent verbal and written communication abilities Ability to thrive in a fast-paced environment while maintaining professionalism Strong problem-solving and organizational skills Basic computer proficiency and comfort learning dealership software systems Ability to manage multiple priorities and maintain attention to detail Positive attitude with a commitment to integrity, teamwork, and continuous improvement Valid driver's license with a satisfactory driving record Ability to pass pre-employment screening, including background and drug testing Ready to Join Our Team? If you're passionate about customer service, enjoy working in the automotive industry, and want to build your career with a company that invests in its people, we'd love to hear from you. Apply today and become part of the CarShop service team.
Job Type:
Full-time CarShop is an Equal Opportunity Employer. #CSEL The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.
