Customer Service Representative Soni Resources Group - 4.2 Mountainside, NJ Job Details $55,000 - $60,000 a year 4 hours ago Qualifications Managing customer accounts Microsoft Excel Quality records maintenance Oracle Email customer support Microsoft Outlook Phone communication Professional ethics Customer order taking Logistics customer service Shipment tracking for distribution operations Word embeddings Mid-level Post-sales issue resolution Managing clients in a customer support role Salesforce Cloud Sales quoting Quality control documentation Customer engagement Sales management systems proficiency Bullhorn Order issue resolution Handling account queries SAP ERP Account management Communication skills Sales automation technologies Email support Oracle Enterprise Resource Planning (ERP) Client interaction via phone calls Full Job Description Soni is partnering with a client near Kenilworth, NJ, on the search for a Customer Service Representative. This individual will be responsible for supporting top customers with accuracy, urgency, and a strong service mindset. This role handles quotes, order details, product questions, and day?to?day communication while partnering closely with sales, engineering, operations, and other internal teams. If you're organized, confident on the phone, and comfortable managing a steady flow of customer requests, this is a great fit.

What You'll Do:

Support a set of key customers with timely, professional service Handle inquiries, quotes, order updates, and product questions across phone and email Process quotes, orders, cancellations, shipment changes, and tracking requests in our systems Resolve issues quickly and keep customers informed throughout the order cycle Coordinate with sales, accounting, warehouse, and other teams to keep orders moving Meet daily KPIs including quote turnaround, transaction volume, and on-time delivery Document complaints and errors per Quality System requirements Build product knowledge and participate in ongoing training

What You Bring:

2+ years in account management or high-level customer service Strong phone presence and clear communication skills Solid computer skills; ERP/CRM experience preferred SAP, Oracle, NetSuite preferred Salesforce, HubSpot, Bullhorn preferred Organized, detail-oriented, and comfortable managing multiple requests Problem-solving ability and a customer?first mindset Professionalism, integrity, and confidentiality Proficiency in

Microsoft Word, Excel, PowerPoint, and Outlook Compensation:

$55,000 - $60,000 Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications. #SONICNJ