Director of First Impressions (Client Services Coordinator) Alpha Management Solutions Inc. Paramus, NJ Job Details Full-time From $55,000 a year 5 hours ago Benefits Health insurance Paid time off Retirement plan Qualifications Teamwork Phone communication Intake Records management Attention to detail Full Job Description We believe the client experience begins the moment the phone rings. Our client, a law firm with offices in Paramus, New Jersey, is looking for a Director of First Impressions - the person who will be the heart of our office and the primary voice of our firm. Whether you have a background as a receptionist, an event coordinator, or in high-end hospitality and retail , we are looking for your ability to connect with people. We aren't seeking a "legal expert" - we can teach you our systems and programs. We are looking for a professional who is naturally great with people, thrives in a fast-paced environment, and knows how to build a relationship over the phone. What You'll Do Be the Voice of the

Firm:

You will manage approximately 60 inbound and outbound calls daily. You aren't just "answering phones"; you are building trust and setting a warm, professional tone for every client.

Relationship-Based Intake:

Conduct initial assessments for potential clients. You'll listen to their needs, take detailed notes, and ensure they feel supported as they begin their journey with us.

Calendar Mastery:

Seamlessly coordinate schedules for multiple attorneys. You'll be the "air traffic controller" of the office, ensuring consultations and meetings are handled with precision.

Operations Support:

Maintain accurate records in our case management system and collaborate with our team to keep the office running smoothly.

Who You Are A Communication Pro:

You have a warm, polished phone presence and the ability to multitask without losing your composure.

Reliable & Mature:

You take pride in being the "go-to" person. You understand the importance of professional discretion and attention to detail.

Service-Oriented:

You have experience in a front-facing role—whether that's at a front desk, managing events, or in a busy service environment—and you enjoy making sure people are taken care of. Ready to

Grow:

You are looking for a professional Monday-Friday career where your people skills are recognized as a vital asset to the team. Why Join Us?

A Supportive Environment:

We are a mission-driven firm that values collaboration over corporate "stuffiness."

Training & Mentorship:

We will provide you with all the training you need on our legal software and internal procedures.

Meaningful Impact:

You'll be a crucial part of a team that helps families protect their legacies and navigate important life transitions.

Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

Health insurance Paid time off Retirement plan

Work Location:

In person