Customer Service Representative SWISCO Pennsauken, NJ Job Details Full-time $21 - $22 an hour 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off 401(k) 4% Match Vision insurance 401(k) matching Qualifications Live chat Teamwork Customer service E-commerce Online retail experience Client interaction via phone calls Full Job Description Customer Service Representative (Technical Support & E-commerce) Why SWISCO? At SWISCO.com, we don't just answer phones; we are detectives. We help homeowners and contractors identify and find the exact replacement hardware they need to fix their windows and doors. As a family-owned e-commerce leader, we are growing fast and looking for a curious, patient problem-solver to join our close-knit Pennsauken team.

The Role:

What You'll Do You will be the "face" of SWISCO, assisting approximately 60 customers a day across phone, email, and live chat.

Hardware Identification:

Help customers match their broken hardware with our catalog.

Tech Support:

Guide users through our website and explain how products install and function.

Order Management:

Navigate and place orders through our e-commerce platform.

Collaborative Support:

Work directly with our "parts experts" and senior staff to solve unique hardware puzzles. What We're Looking For The "People Person": You genuinely enjoy helping others and can turn a stressed caller into a happy customer.

Adaptability:

You thrive in a "small company" environment where you can wear many hats and have your voice heard.

Communication:

Excellent written and verbal skills—you'll be toggling between chat, email, and phone.

Experience:

1-3 years of Customer Service, ideally in a call center enviroment. Previous experience in e-commerce or inventory control is a plus!

Hours & Benefits Stable Schedule:

Monday - Friday, 8:00 AM - 4:30 PM (No weekends!).

Time Off:

18 PTO days + 10 Paid Holidays.

Future Security:

401K with up to 4% company match (after 1 year).

Healthcare:

Medical benefits available after just 30 days. Is SWISCO Right for You? We are a team of 40 people where your achievements actually shine. We are currently undergoing a major website rebuild and expanding our B2B reach. If you want a role where you aren't just a number, and your ideas for improvement are actually implemented, you'll fit right in.

Job Type:

Full-time Pay:

$21.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Preferred)

Call Center:

1 year (Preferred) Ability to

Commute:

Pennsauken, NJ (Required)

Work Location:

In person