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I
I & E Insurance Agency
Customer Service Associate/Insurance Agent
Career Insights for Insurance Customer Service Representative
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Based on New Jersey data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$47,503 / year median in New Jersey
-6% projected decline
Job Description
Job Overview Our 24 year old and growing, full-service independent agency is seeking several motivated, results-driven Customer Service Representatives (CSR) Insurance Agents to join our team. In this role, you will deliver exceptional client support, manage policy maintenance, and build lasting customer relationships. We welcome experienced, licensed representatives looking to boost their earnings by cross-selling and earning residual commissions by cross selling our extensive book of business. We are also happy to train and sponsor the right unlicensed candidate to earn their New Jersey Insurance Licenses and advance toward becoming a Licensed Insurance Agent and Investment Advisor.
Key Responsibilities Client Support & Account Management:
Answer inbound inquiries via phone, email, and in-person visits to assist clients with policy updates, billing, claims, and renewals.Coverage Consultation:
Review existing policies with clients and agency partners to identify coverage gaps, explain insurance concepts, and present tailored solutions.Cross-Selling & Growth:
Engage existing clients and prospects with a full range of personal, commercial, and financial products to achieve team performance goals.Administrative Operations:
Maintain precise client records, handle documentation, and assist with general office and marketing administrative tasks.Qualifications & Requirements Experience:
Background in insurance, retail sales, business, finance, or customer service preferred.Licensing:
Licensed NJ Property & Casualty (P&C) or Life & Health (L&H) producers preferred. Unlicensed candidates must be willing to obtain necessary NJ state insurance licenses upon hire (sponsorship and training provided).Skills:
Strong verbal and written communication skills with outstanding active listening and problem-solving abilities.Attributes:
Self-motivated, coachable, highly organized, and eager to learn the financial services industry.What We Offer Competitive Compensation:
Base salary plus uncapped commission and performance bonuses once licensed.Benefits Package:
Health insurance coverage and 401(k) retirement plan.Career Advancement:
Daily mentorship from leadership with 85+ years of combined experience. Clear career path options to obtain Securities licenses, build your own book of business, or become a Certified Financial Planner (CFP).Job Details Job Type:
Full-time Location:
Point Pleasant, NJ (In-person)Required/Eventual Licenses:
NJ P&C License, NJ Life & Health License For Interview call us at 732-295-5584Job Type:
Full-time Eventual License/Certification:
NJ P & C
Life Insurance (Required) Life Insurance License (Preferred) Possible Securities License. Co-Owner is a licensed Investment Broker with over 45 years experience. Services offered through unaffiliated associations- Securities offered through Osaic Wealth, Inc. MemberFINRA/SIPC.
Advisory Services offered through Osaic Advisory Services, LLC (Osaic Advisory). Osaic Wealthand Osaic Advisory are separately owned and other entities and/or marketing names, products or services referenced here are independent of Osaic Wealth and Osaic Advisory.Job Type:
Full-time Pay:
$37,000.00 - $67,000.00 per yearBenefits:
401(k) Health insurance Paid time offWork Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Other Retirement and Savings
- Bonuses/Stipends