An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
L0768 Prestige Lexus of Ramsey Prestige Lexus of Ramsey
NOW HIRING
Service Advisors!
Pay:
Uncapped, performance-driven annual earning potential of $80,000 to $120,000+ If you are a detail-oriented producer with a proven track record of prioritizing customer experience and loyalty, APPLY TODAY! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, we offer industry-leading benefits, personal and professional growth opportunities, and a fantastic team to work with that you won't find anywhere else.
Who We're Looking For:
2-3+ years of previous Service Advisor experience, Lexus experience preferred Well-versed in using CDK Consistently high CSI and customer retention scores Courteous and professional communication skills Process driven, detail-oriented with strong accountability and a sense of urgency Solid automotive service knowledge (technician background is a plus) Acceptable driving record and a valid driver's license in your state of residence Why Join Our Team? Backed by Lithia & Driveway with 300+ dealerships nationwide A high-performance culture that rewards execution and accountability Real opportunity to earn at the top of the pay scale Strong leadership, modern facility, and a professional, results-driven environment Career growth across 30+ brands in 25 states
What You'll Do:
Serve as the communicator and liaison between the customer and technician Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations Deliver a premium luxury customer experience every day Present inspection results with confidence to close work, build value, and maximize customer pay Drive strong customer pay labor per RO and gross performance Control timelines, approvals, and expectations Maintain exceptional CSI, retention, and revenue metrics Execute warranty and service processes with zero excuses
What We Can Offer You:
Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The estimated annual earnings for this position ranges from $80,000 to $120,000. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.
