An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
L0767 Prestige Toyota of Ramsey Prestige Toyota of Ramsey
NOW HIRING AUTOMOTIVE SERVICE ADVISORS!
Estimated Annual Earnings:
$75,000.00-$150,000.00
Schedule:
Must have open availability, including Saturdays Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! You will report to the Service Manager. This on-site position is located in Ramsey, NJ.
Responsibilities:
As a Service Advisor, you will initiate automotive services and repairs. You will make sure vehicle performance problems and service requests, verifying warranty and service contract coverage, and developing estimates. Additionally, you will write repair orders and maintain customer records. Be the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs. Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keep customer informed of service specials, completion times and service expenses.
Qualifications:
Previous Service Advisor experience, preferrable. 3+ years experience as an automotive technician preferrable. A team player who is focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence Est. Annual Earnings ranges from $75,000.00-$150,000.00 This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off: Individual Sales, Individual Gross profit.
Bonuses based on:
Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours Actual pay offered may vary depending on skills, experience, job-related knowledge/bonus/commission, location, etc. Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/
Benefits:
Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
