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Simon & Schuster

Customer Financial Services (CFS) Internship Program

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,214 / year median in New Jersey

-19% projected decline

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Job Description

Our Customer Financial Services (CFS) Internship Program offers students an unmatched, behind-the-scenes learning experience within our Customer Financial Services team. Interns will gain firsthand exposure to how we support our external customers and clients, contributing to essential processes that keep our business running smoothly. Guided by a mentor, interns will explore "a day in the life" of an entry-level finance professional.
Responsibilities:
Work with assigned team with reviewing customer and client accounts for reconciliations and balance collections Complete special projects as assigned Reporting and assisting the department in meeting monthly and quarterly goals
Requirements:
Pursing a degree in Business Management, Finance, or Accounting. Excellent PC Skills, MS Excel (Pivot Tables, V-Lookup) Well organized and good time management skills Attention to details and accuracy This is a paid, part-time program and will run for 12 weeks beginning in late August 2026.