Customer Service Representative

HPS, LLC - 3.1

Robbinsville, NJ Job Details Full-time $23 - $28 an hour 15 hours ago Benefits Dental insurance 401(k) Retirement plan Qualifications Teamwork Customer service Microsoft Office Attention to detail Organizational skills Patience Multi-line phone systems Full Job Description Customer Service Representative Responsibilities Answer incoming customer calls in a friendly, professional, and timely manner. Assist customers with service requests, questions, and appointment scheduling. Gather accurate information regarding the customer's service needs. Schedule service and maintenance appointments. Enter and update customer information accurately in the company's computer system. Communicate appointment information and service expectations clearly to customers. Work closely with dispatchers, technicians, and other team members to coordinate customer service. Make outbound calls when needed for appointment confirmations, follow-ups, maintenance reminders, or other customer needs. Help resolve routine customer concerns and escalate more complex issues when appropriate. Maintain accurate notes and documentation regarding customer conversations. Provide a positive and professional experience during every customer interaction. Qualifications - Customer Service Representative Previous customer service, call center, receptionist, scheduling, or telephone experience preferred. Excellent telephone and communication skills. Friendly, patient, and professional when dealing with customers. Comfortable handling multiple calls and priorities in a fast-paced environment. Good computer and data-entry skills. Strong attention to detail and organizational skills. Dependable and team-oriented. Ability the company's scheduling/customer management system. The ideal candidate will be someone who enjoys talking with customers, stays calm under pressure, and understands that great customer service begins with the first phone call.

Pay:

$23.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Retirement plan

Experience:

Customer service: 3 years (Preferred)

ServiceTitan:

1 year (Preferred)

Microsoft Office:

2 years (Preferred)

RingCentral:

1 year (Preferred)

Work Location:

In person