Receptionist/Customer Service Representative

Description:

Job title :

Receptionist/Customer Service Representative Location :

Secaucus, New Jersey Job Type:

Full-time, Hourly Non-exempt Job Schedule :

Monday-Friday, 8:00 am - 5:00 pm MIRON Violetglass USA is the North American distributor of MIRON Violetglass, offering a wide selection of Miron Glass jars & bottles and corresponding closures to preserve and enhance high-quality natural products. MIRON glass offers protection from the destructive spectrum of light and acts as a barrier to prevent the biophotons from natural products from migrating out of the glass. MIRON offers wholesale customers a wide assortment of bottles and jars with accompanying closures and accessories. MIRON glass is ideal for packaging natural cosmetics, esoteric oils, olive oil, honey, tea, spices, water, flower essences, superfoods, vitamin supplements, homeopathic medications, and many other natural products•. We are seeking a Receptionist / Customer Service Representative to join our team at our Secaucus, New Jersey office. This role serves as a key connection point between our customers and the Sales Team, ensuring that all product inquiries, service questions, and order requests are accurately routed and addressed. The ideal candidate will manage incoming calls, Leads, Cases, and the Sales Team inbox when out of office; process all Will Call cash and credit card transactions; and provide dependable support for any customer issues that arise. They should be able to step into the customer's perspective, communicate with empathy, and advocate for a positive experience. This role calls for professionalism, patience, solid technical and communication skills, and a proactive attitude. As a Receptionist/Customer Service Representative, your main objective is to consistently meet and surpass our customer service standards.

Key Responsibilities:

Communication & Support:

Manage high volumes of incoming calls and address inquiries via telephone, email, in-person interactions, and live chat.

Sales Liaison:

Serve as the primary point of contact between customers and the Sales team, ensuring that all inquiries and orders are accurately routed.

CRM Management:

Log all customer interactions, Leads, and Cases in the CRM in a timely manner.

Sales Support:

Assist the Sales team with outreach, customer support tasks, and processing Return Merchandise Authorizations (RMAs).

Front Office Operations & Hospitality:

Greet visitors, prepare the showroom, maintain the reception area, and ensure office supplies [TA1] [BL2] are stocked.

Transaction Handling:

Process all Will Call cash and credit card transactions in accordance with internal payment policies.

Office Administration:

Handle incoming mail and deliveries, including sorting and distributing items to the appropriate departments. Perform clerical duties including filing, data entry, document management, and meeting coordination.[TA3] [BL4]

General Administrative Support:

Provide additional administrative assistance as needed.

Compensation:

Hourly $24.04 to $28.85/hr. (Salary equivalent to $50-60K) + 5%

Bonus Benefits:

401(k) company matching up to 3% Health, Dental and Vision insurance Employer paid LTD, Life Insurance 16

Paid Holidays Paid Vacation Sick Days Job Schedule:

Monday to Friday 8:00 am to 5:00 pm Lunch 12:00 pm to 1:00 pm

Work Location:

In-person (from our office in Secaucus, New Jersey)

Education:

Bachelor's (Preferred)

Experience:

Customer service: 2-3 years (Preferred) Cannabis Exposure Notice This position may involve exposure to cannabis odors, products, or related materials. Employees are expected to follow all company policies regarding workplace conduct, safety procedures, and compliance with applicable federal, state, and local regulations. Equal Employment Opportunity Miron & Calaso are equal opportunity employers. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by law.

Requirements:

Requirements and Skills:

Communication:

Exceptional verbal and written communication skills with the ability to use company-approved scripts.

Technical Proficiency:

Solid technical skills with experience in CRM systems (Salesforce/etc) and Microsoft Office, cloud-based Teams, and call-queue phone systems are required.

Emotional Intelligence:

Ability to communicate with empathy, advocate for the customer, and maintain patience and composure under pressure.

Professionalism:

A proactive attitude with a commitment to maintaining high-level hospitality standards.

Confidentiality:

Ability to handle sensitive information with discretion and maintain confidentiality.

Problem Solving:

Proven ability to identify customer needs and provide proactive solutions.

Collaborative Mindset:

Willingness to share insights and participate in process enhancement.

Organizational Skills:

Strong ability to multitask, prioritize, and stay organized in a multifaceted role.

Reliability:

Reliable transportation to Secaucus, NJ and ability to work on-site Monday-Friday, 8:00 am-5:00 pm.

Preferred Skills:

Bilingual (English/Spanish preferred but not required).