An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
United Ford, LLC Secaucus, NJ Job Details Full-time $68,195.08 - $125,000.00 a year 5 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Service writing Teamwork In-person customer service Managing clients in a customer support role Automotive service Automotive service record keeping Full Job Description Job description: United Ford has opened a brand-new, state-of-the-art facility and is expanding our service team. This role is built around an At Your Service approach — owning the customer experience from start to finish with professionalism, efficiency, and accountability. We're looking for an experienced Service Advisor who understands the service drive and knows how to balance strong customer service with performance and earnings.
What You'll Do:
Serve as the primary point of contact for customers throughout their service visit Accurately assess concerns and clearly explain recommended services and repairs Write precise repair orders and communicate effectively with technicians Provide timely updates and manage customer expectations Maintain strong CSI scores in a fast-paced, high-volume environment
What We're Looking For:
5+ years of Service Advisor experience required Strong automotive knowledge and confidence in recommending services Ability to manage volume without sacrificing accuracy or professionalism Organized, reliable, and team-oriented
What We Offer:
Competitive, commission-based compensation with strong earning potential Health, dental, vision & 401(k) benefits Paid time off and holidays Brand-new facility with updated systems and workspaces Stable leadership and a professional, well-run operation If you're looking for an opportunity to work in a new location, grow your career, and be part of a team that values professionalism and customer service, we'd love to hear from you. United Ford is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.
Job Type:
Full-time Pay:
$68,195.08 - $125,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
