Customer Service Representative One Call Electrical, Heating & Cooling Service South Plainfield, NJ Job Details Full-time From $16 an hour 15 hours ago Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Vision insurance Opportunities for advancement Qualifications Computer operation Customer communication Teamwork Administrative experience Attention to detail Office experience Full Job Description Overview We're hiring a friendly, organized, and reliable Customer Service Representative to join our growing team at One Call. If you enjoy helping people, thrive in a fast-paced environment, and want to build a long-term career with a company that cares about its employees, we want to meet you. What You'll Do Answer incoming calls and assist homeowners with scheduling HVAC and electrical service appointments Outbound existing and new customers to offer services that will help their homes become more safe and reliable. Follow clear processes for booking jobs, entering customer information, and dispatching technicians Respond to online inquiries, schedule maintenance visits, and support customers with general questions Provide excellent customer service by staying calm, patient, and professional Communicate clearly with technicians, the office team, and customers to ensure smooth workflow Maintain accurate notes and documentation inside our CRM Help with administrative tasks such as permits, warranty registrations, and follow-ups Represent One Call with a positive attitude and a willingness to go the extra mile What We're Looking For Previous experience in sales, customer service, call centers, dispatching, or office administration Strong communication skills and an ability to stay positive under pressure Reliable, punctual, and organized with strong attention to detail Comfortable working on computers and navigating multiple screens Coachable and eager to learn our systems, scripts, and booking process A team player who wants to grow with the company What We Offer Competitive hourly pay Clear opportunities for advancement into Dispatcher, Lead CSR, Office Manager, or Coordinator roles Full-time, year-round stability Paid time off and health benefits Company-paid training Supportive team environment with room to grow Why Work at One Call? We're a locally owned HVAC and Electrical company that believes in doing things right — both for our customers and our employees. We provide structure, training, and a positive workplace where you can build a real career, not just a job. If you enjoy helping others and want to work somewhere that values professionalism, teamwork, and growth, this is the place.

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Vision insurance Application Question(s): On a scale of 1 - 10, how driven are you to be the best at anything you do? (1 being not driven at all. 10 being the most driven)

Work Location:

In person