Job description Are You Ready For A Great Career in the Heating and Air Conditioning Industry? We regularly look for hard-working individuals to join our team. We don't just hire based on whether or not an individual can do the job, we hire based on an alignment with our values. There is a reason people enjoy working our Company - we listen to our staff members and provide them with opportunities for career development and growth. Come work for a great company that offers a generous compensation and benefits package. We provide work-life balance with PTO program that starts at 2 weeks up to 5 weeks. We are committed to providing flexible alternate schedules, referrals bonuses and robust incentive program.

SUMMARY Full Time:

Monday - Friday 7am to 4pm; one mandatory Saturday per month, 8am-4pm; OT as necessary. Note, Includes rotation of on-call schedule (after hours emergency hotline). Our Dispatch Strategist is responsible for providing effective word-class service for all Company clients, potential clients and employees by utilizing excellent, in-depth knowledge of company resources, products and programs. Responsible for acting as liaison for clients regarding errors, account questions, billing, cancelations, and other queries.

Important Qualifications and Required Skills:

Experience within customer service call center department. Strong Knowledge of the Geography of New Jersey Organized; goal- and detail- oriented. Superior customer service skills with a strong sense of urgency, problem-solving and proficient follow-up skills. Strong time management skills and the ability to handle competing priorities. Excellent interpersonal skills required to work with both external clients and team members. Effective communication skills, both written and verbal. Strong computer skills; proficiency in MS office and computerized technology systems. Comfortable working in a fast-paced environment. Sales and negotiation experience. Experience within customer service and call-center atmosphere, preferred. Ability to work under pressure and display a positive attitude towards work and be a team player. Adhere to and promote the Company's Core Values.

Knowledge, Skills, Abilities and Competencies:

Self-motivated and must have initiative to complete tasks with minimal supervision. Strong organizational skills with attention to detail and ability to work in a fast paced environment. Proven ability to handle multiple tasks simultaneously; prioritize, organize, document information, keep accurate records and follow-up as necessary to complete customer's job accurately and on time.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

With every interaction, provide a world-class customer service experience. Receive and manage incoming service requests via phone or email Strategically Dispatch service technicians to customer locations based on skill ability urgency and availability Coordinate with service technicians to ensure timely arrival at customer sites Monitor and track service technician locations using GPS systems Maintain accurate records of service requests, dispatches, and technician activities Communicate with customers to provide updates on service status and estimated arrival times Collaborate with other departments to resolve any issues or delays in service delivery Assist in data entry and documentation related to transportation planning and logistics Answer incoming phone calls, create dispatch service tickets, book sales appointments, process customer payments, maintain client database with current information and update notes to ensure team and field service technician success. Make outbound calls focusing on promoting Company services and retaining clients. Follow-up and coordinate with the team to ensure paperwork for jobs are received and processed in a timely manner. Ensure field technicians have the proper equipment and parts to load on company vehicles prior to travel to assigned jobs. Maintain punctuality and satisfactory attendance with the willingness to work OT and weekends and on-call queue coverage, as needed. Serve customers by providing solutions and meeting customer needs; existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales leads. This position requires a detail-oriented individual who can effectively communicate with customers, coordinate service technicians, and ensure efficient transportation planning. The Service Dispatcher plays a crucial role in ensuring timely and effective delivery of services to our customers.

Note:

This information above is not meant to be a complete list of the job responsibilities. Rather, it is a list of the most significant current responsibilities and is subject to change as workload and conditions may vary.

MINIMUM QUALIFICATIONS

Must be (18) eighteen years of age or older. Legally permitted to work in the United States. Pass background screening clearance for employment.

Education:

High school diploma or equivalent.

Years of Relevant Work Experience:

2 years+ clerical and/or administrative background.

Physical Requirements:

Most of the time, job duties are performed in a sitting position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light objects. Knowledge or experience in the home improvement or construction industry, preferred. Our Company is an award-winning and offers the following: Interesting Work Appreciative Management Excellent Benefits Ethical Incentive Pay Career Pathing Generous Paid-Time Off Policy Competitive Compensation We are an Equal Employment Opportunity Employer Our Company will not discriminate against any employee or applicant on the basis of race, religion, color, place of national origin, nationality ancestry, sex, marital status, pregnancy, age, mental or physical disability, medical condition, military or veteran status, sexual or affectional orientation, genetic information, atypical hereditary cellular or blood trait of any individual, political or labor organization affiliation, or any other protected class recognized by law.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour Expected hours: 40 - 50 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Experience:

HVAC SERVICE

3 years (Preferred)

Work Location:

In person