An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Earning protentional $70,000-$120,000, including performance-based commissions and bonuses. Final pay varies by experience, and location.
Schedule:
Full-time Report to Fixed Ops Manager Why Join Our Team? Planet Honda in Union, New Jersey, is one of the top-performing Honda dealerships in the tri-state area and nationwide. We take pride in delivering exceptional customer service, reflected in our more than 16,000 outstanding Google reviews. As part of the Lithia & Driveway family, we offer a supportive work environment, industry-leading benefits, and excellent opportunities for development. Whether you're starting your career or looking to take the next step, Planet Honda provides the support to help you succeed in the automotive industry. What You'll Do Answer phone calls professionally and courteously. Welcome and assist customers in a friendly manner. Identify customer concerns and recommend appropriate solutions. Explain required services, costs, and estimated completion times. Perform vehicle walk-arounds to assess customer needs. Obtain customer approval for recommended services and repairs. Offer and review multi-point vehicle inspections. Provide clear and accurate service estimates. Coordinate repair work with technicians and assign repair orders. Communicate repair updates and vehicle status to customers. Handle cash and credit card payments. Deliver completed vehicles to customers promptly. Ensure a smooth customer experience from initial contact through vehicle pickup. Follow company customer service and communication processes throughout the service visit. What You'll Bring Previous Service Advisor experience preferred Automotive knowledge or technician background is a plus Communication and organizational skills and team-player mindset Valid driver's license with acceptable driving record Open availability, including Saturdays Total Rewards ($66,000 to $114,000), which includes commissions on (Commissions -
Ex:
"Individual Sales and/or Individual Gross Profit", "Department Net") and/or bonus opportunities such as (Bonuses -
Ex:
"Parts Gross Achievement, Manufacturer Approvability"). Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws. We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com . About Us At Lithia & Driveway (
NYSE:
LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.
