We are looking for a detail-oriented Client Services Representative to support order management and customer account activities for a manufacturing environment near Ramsey, New Jersey. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, transactional accuracy, and cross-functional coordination. The role will focus on ensuring smooth order flow, resolving account-related issues, and helping internal and external partners keep shipments and documentation on track.

Responsibilities:

Manage incoming customer orders received through multiple channels, confirming details such as pricing, freight arrangements, and payment terms before processing. Generate shipment invoices and help reconcile outstanding deliveries to support accurate month-end close activities. Examine customer account terms and routing instructions to ensure orders are handled in accordance with agreed requirements. Monitor open order activity within the assigned territory and follow up to promote on-time fulfillment and shipping. Coordinate with customers and internal teams to address product availability issues and accelerate order release and delivery. Review and process return authorizations, including researching prior order records when supporting documentation is missing. Prepare debit and credit transactions to resolve billing discrepancies and inventory-related account issues. Use vendor portals to gather account information, complete required tasks, and maintain customer service workflows. Compile and distribute requested reports for customers and internal stakeholders, and investigate pricing deductions by supplying supporting records to the Credit team. Previous experience in customer service, order entry, or account support within a business-to-business environment. Working knowledge of SAP or a comparable enterprise system used for order processing and customer transactions. Strong understanding of customer pricing, invoicing, and order documentation practices. Ability to manage multiple priorities while maintaining a high level of accuracy and follow-through. Effective written and verbal communication skills for interacting with customers and cross-functional teams. Experience researching discrepancies and resolving billing, return, or shipment-related issues. Proficiency with vendor portals, reporting tools, and standard business software applications. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .