CUSTOMER SERVICE REPRESENTATIVE

Job Responsibilities:

Respond accurately and effectively to telephone inquiries from customers Receive customers in person and assist them with the selection of merchandise Greet, interact, and monitor customers to assist the store in loss prevention Display and organize products in a store for the customers to locate easily Help customers in billing and payment processes at the stores counter Communicate information about product availability Maintain the outlook of the store through dusting, cleaning, and restocking merchandise on the shelves Handle record keeping and re-ordering systems Help with preparation for displays Provide quality assistance and customer service in a professional and timely manner including order entry Monitor and verify all inbound electronic orders Perform daily backups Release daily pick lists/trucks Navigate in a computerized environment to access appropriate information to service the customer Create and maintain store operation procedure's guide

Job Requirements:

Cash management skills Good verbal communication and interpersonal skills Excellent customer service skills Exceptional work ethic and strict adherence to company policy Ability to work in a fast-paced environment Strong organizational skills and detail-oriented Ability to work independently with minimum supervision Time management and ability to prioritize tasks given Willingness to learn about new items and procedures quickly Working knowledge of Windows 10, including accurate keyboarding skills Proficient in Office 365 (Word, Outlook, and Excel) Must have High School diploma or equivalent