An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
European Service Advisor | Commission-Based | Up to $200K - 2513 Promotive - 5.0 Wyckoff, NJ Job Details Full-time $50,000 - $200,000 a year 3 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Customer relationship building Email customer support Texting/chatbox tools Phone communication In-person customer service Mid-level Managing clients in a customer support role Presentation skills Experience working in the automotive repair industry Client retention Customer engagement Automotive parts estimating Automotive industry sales experience Ordering supplies Parts replacement estimation for vehicle damage Customer interaction during outreach Communication skills Sales follow-up Part sourcing Client interaction via phone calls Full Job Description Automotive Service Advisor | European Specialty |
Monday-Friday Motor Works West Location:
Wyckoff, NJ Schedule:
Monday-Friday, 7:30 AM-4:30 PM; no weekends
Pay Type:
100% commission based on weekly gross profit
Earning Potential:
Approximately $50,000-$200,000+ annually based on performance, sales, and production; actual earnings vary and are not guaranteed How to Apply (Important) We move fast — and so should you. Step 1: Apply Step 2: Complete a quick phone interview with our AI assistant "Paige" (takes about 10 minutes) After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority. About Motor Works West Motor Works West is a family-owned European specialty shop working exclusively on BMW, Mercedes-Benz, Audi, and Porsche. We're looking for an experienced Service Advisor who is genuinely great with customers and eager to grow with us. This is a commission position with no cap. An experienced advisor at our shop typically earns $90,000 to $120,000 per year. No complicated formulas, no tiers to decode — the pay structure is simple and transparent, and you'll always know exactly where you stand. Key Responsibilities Manage customer communication and the service experience from initial contact through final payment Review technician inspections and Digital Vehicle Inspections (DVIs), organize findings, and clearly explain recommended repairs to customers Prepare and review repair orders and estimates for accuracy, including parts pricing Present repair recommendations, answer customer questions, and sell needed automotive services and repairs Source and order parts as needed to support repair workflow Keep customers updated by phone, text, email, messaging platforms, and in-person communication Handle customer follow-up, callbacks, payments, and day-to-day front-office responsibilities Build customer relationships and support long-term retention Qualifications 3+ years of automotive Service Advisor experience preferred Strong automotive sales skills and confidence presenting repair recommendations and asking for the sale Ability to understand repair estimates, parts pricing, and gross profit Strong customer communication, organization, and follow-through Comfort working with Digital Vehicle Inspections (DVIs) and modern shop technology Independent repair shop experience is highly preferred BMW, Audi, Porsche, Mercedes-Benz, or other European automotive experience is a plus Compensation & Benefits 100% commission-based compensation tied to weekly gross profit Estimated annual earning potential of approximately $50,000-$200,000+, depending on performance, sales ability, and production; actual earnings vary and are not guaranteed Medical insurance Dental insurance Vision insurance Paid time off Employee discounts Uniforms provided Training and professional development Why Work Here Motor Works West is a high-volume European specialty repair shop with an average repair order of approximately $1,700, with recent weeks reaching approximately $2,200. The facility includes four lifts, one alignment rack, two programming bays, heat and air conditioning, and Tekmetric-based shop technology. Advisors have integrated texting, email, phone, and customer communication tools along with training and technology designed to support customer follow-up and shop performance. The Monday-Friday schedule provides consistent weekdays with no weekends. Apply today to explore the Automotive Service Advisor opportunity with Motor Works West in Wyckoff. You can also connect with Promotive to learn more about the position. Additional Requirements Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.
