Customer Outreach Specialist StrongBuilt Plumbing & Air (NM) - 2.9 Albuquerque, NM Job Details Full-time 6 hours ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Live chat Customer records maintenance Personal service client interaction documentation Email customer support Texting/chatbox tools Service scheduling Mid-level 3 years Managing clients in a customer support role Facilities maintenance customer service Customer interaction during outreach Email support Client interaction via phone calls Full Job Description

STRONGBUILT PLUMBING & AIR

(AZ) Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year! Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences. Apply for additional details!

We offer:

Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance 401(k) retirement with company match Weekly pay with incentives and bonuses Company events & parties for individuals & families Holiday pay, vacation pay, & paid time off Paid training And so much more...

Job Requirements:

3+ years of experience in call center Pre-employment background check Pre-employment drug screen There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.