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MQ-9 Flight Simulator Field Service Representative
Job Description
Salary Not Available
Position range in Eastern Region $31k - $45k Per Year MQ-9 Flight Simulator Field Service Representative
SAIC
Occupation:
Customer Service Representatives
Location:
Holloman Air Force Base, NM - 88330
Job Type:
Full Time (30 Hours or More)
Posted:
09/15/2026
Positions available: 1
Source:
ClearanceJobs.com
Web Site:
www.clearancejobs.com
Job #: 9165852
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window. Work Onsite
Full Time Schedule
Full Time
Job Description
Help for Partial Job Description. Opens a new window. SAIC is seeking an MQ-9 Flight Simulator Field Service Representative (FSR) to provide software and systems support for the
MALET JSIL
Aircrew Trainer (MJAT) located at Holloman Air Force Base, NM. The
MALET-JSIL
Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a tactical MQ-9 Reaper ER Ground Control Station (GCS) into a flight training simulator. The system enables UAS/RPA operators to conduct simulation training as part of initial qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks. In addition to MJAT support, the FSR will provide software, hardware, and systems support for the JSIL Mission Debrief System (JMDS), the MJAT Rehearsal Local Network (MRLn), the MJAT Stand-alone Trainer (MSAT), and future systems within the MJAT family.
JOB DUTIES AND RESPOBNSIBILITIES
- Provide software and systems support for the
MALET JSIL
Aircrew Trainer (MJAT)
- Provide software and systems support for the MJAT Rehearsal Local Network (MRLn)
- Provide software and systems support for the JSIL Mission Debrief System (JMDS)
- Provide software and systems support for the MJAT Stand-alone Trainer (MSAT)
- Integrate GOTS, COTS, and EOM software and hardware components, and apply knowledge of wired networking and life cycle sustainment
- Deliver on-site technical support, operational training, and assistance in developing training scenarios
- Serve as the JSIL representative to the customer Additional Information
Help for Additional Information.
Opens a new window. Qualifications
REQUIRED EDUCATION
- BS degree and five (5) years of experience; four (4) years of experience accepted in lieu of degree
REQUIRED CLEARANCE
- Active Secret Clearance
REQUIRED SKILLS
- Intermediate experience troubleshooting IT systems and hardware to support end-users and maintain system uptime
- Understanding of classified systems handling procedures and ability to work in secure environments
- Ability to work independently and as part of a team in an operational environment
- Ability to read and interpret system diagrams, rack layouts, and cable schematics
DESIRED SKILLS
- Familiarity with MQ-9 systems, flight simulators, and/or RPA/UAV Ground Control Station (GCS) for mission planning and system troubleshooting
- Experience supporting training systems, simulators, or mission rehearsal environments
- Hands-on experience with Cisco switches and firewalls including configuration, VLANs, routing, and security policies
- Proficiency in configuring and maintaining Network Attached Storage (NAS) and domain services
- Proficiency in Windows, RedHat Linux, and VMware virtualization platforms for server administration and support
- Familiarity with Extron hardware/software for classrooms and conference rooms
- Experience with real-time graphics generation using Unreal Engine for simulation, visualization, and virtual environments
- Knowledge and hands-on experience with Modern Air Combat Environment (MACE) scenario creation software
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New Mexico data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,017 / year median in New Mexico
-3% projected decline