Find & Apply For Customer Service Representative Jobs in Holloman Air Force Base, New Mexico

Salary Not Available

Position range in Eastern Region $31k - $45k Per Year MQ-9 Flight Simulator Field Service Representative

SAIC

Occupation:

Customer Service Representatives

Location:

Holloman Air Force Base, NM - 88330

Job Type:

Full Time (30 Hours or More)

Posted:

09/15/2026

Positions available: 1

Source:

ClearanceJobs.com

Web Site:

www.clearancejobs.com

Job #: 9165852

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Schedule

Full Time

Job Description

Help for Partial Job Description. Opens a new window. SAIC is seeking an MQ-9 Flight Simulator Field Service Representative (FSR) to provide software and systems support for the

MALET JSIL

Aircrew Trainer (MJAT) located at Holloman Air Force Base, NM. The

MALET-JSIL

Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a tactical MQ-9 Reaper ER Ground Control Station (GCS) into a flight training simulator. The system enables UAS/RPA operators to conduct simulation training as part of initial qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks. In addition to MJAT support, the FSR will provide software, hardware, and systems support for the JSIL Mission Debrief System (JMDS), the MJAT Rehearsal Local Network (MRLn), the MJAT Stand-alone Trainer (MSAT), and future systems within the MJAT family.

JOB DUTIES AND RESPOBNSIBILITIES

• Provide software and systems support for the

MALET JSIL

Aircrew Trainer (MJAT)

• Provide software and systems support for the MJAT Rehearsal Local Network (MRLn)
  
• Provide software and systems support for the JSIL Mission Debrief System (JMDS)
  
• Provide software and systems support for the MJAT Stand-alone Trainer (MSAT)
  
• Integrate GOTS, COTS, and EOM software and hardware components, and apply knowledge of wired networking and life cycle sustainment
  
• Deliver on-site technical support, operational training, and assistance in developing training scenarios
  
• Serve as the JSIL representative to the customer Additional Information
  Help for Additional Information.

Opens a new window. Qualifications

REQUIRED EDUCATION

• BS degree and five (5) years of experience; four (4) years of experience accepted in lieu of degree

REQUIRED CLEARANCE

• Active Secret Clearance

REQUIRED SKILLS

• Intermediate experience troubleshooting IT systems and hardware to support end-users and maintain system uptime
• Understanding of classified systems handling procedures and ability to work in secure environments
• Ability to work independently and as part of a team in an operational environment
• Ability to read and interpret system diagrams, rack layouts, and cable schematics

DESIRED SKILLS

• Familiarity with MQ-9 systems, flight simulators, and/or RPA/UAV Ground Control Station (GCS) for mission planning and system troubleshooting
• Experience supporting training systems, simulators, or mission rehearsal environments
• Hands-on experience with Cisco switches and firewalls including configuration, VLANs, routing, and security policies
• Proficiency in configuring and maintaining Network Attached Storage (NAS) and domain services
• Proficiency in Windows, RedHat Linux, and VMware virtualization platforms for server administration and support
• Familiarity with Extron hardware/software for classrooms and conference rooms
• Experience with real-time graphics generation using Unreal Engine for simulation, visualization, and virtual environments
• Knowledge and hands-on experience with Modern Air Combat Environment (MACE) scenario creation software