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TU
The UPS Store
Customer Service Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New Mexico data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,017 / year median in New Mexico
-3% projected decline
Job Description
Job Summary We are seeking a dynamic and enthusiastic Customer Service Associate to join our team! In this role, you will be the frontline ambassador for our company, providing exceptional support and service to our diverse clientele. Your energetic approach and strong communication skills will help foster positive relationships, resolve customer inquiries efficiently, and ensure a seamless experience for every client. This paid position offers an exciting opportunity to develop your skills in customer support, sales, and client communication within a fast-paced environment. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear and courteous communication. Assist customers with product information, order processing, billing questions, and technical support to enhance their overall experience. Handle outbound calls to follow up on customer requests or promote new products and services effectively. Maintain accurate records of customer interactions through data entry and CRM (Customer Relationship Management) systems. Resolve customer issues by identifying problems quickly, analyzing solutions, and providing effective resolutions with a positive attitude. Support sales initiatives by understanding client needs and recommending suitable products or services that meet their requirements. Demonstrate proficiency in Microsoft Office tools to prepare reports, correspondence, and documentation as needed. Requirements Multilingual abilities are highly preferred to serve a diverse client base effectively. Previous experience in call center environments or customer support roles is advantageous. Strong communication skills in English; additional language skills such as Bilingual capabilities are a plus. Excellent phone etiquette with the ability to handle high-volume calls confidently. Proficiency in Microsoft Office applications including Word, Excel, and Outlook; technical proficiency is essential. Demonstrated organizational skills with attention to detail in data entry and documentation tasks. Ability to problem-solve customer issues efficiently while maintaining professionalism. Experience with outbound calling campaigns or sales activities is desirable. Good typing speed and computer skills to manage multiple tasks simultaneously. Customer service orientation with strong interpersonal skills to build rapport with clients. Join us as a Customer Service Associate and become part of a vibrant team dedicated to delivering outstanding service! Your energy, communication expertise, and problem-solving abilities will make a real difference in our customers' experiences while helping you grow professionally in a supportive environment.