Job Title:

Client Service Officer Bilingual Job Description:

Summary:

Receive and resolve inbound customer calls and emails, addressing both deposit and loan service requests. Provides operational support to lobby staff with banking functions and resolving client requests.

Essential Duties and Responsibilities:

Respond to heavy call volumes, addressing all customer needs Perform loan transactions, payments, deposit account transfers, and deposit adjustments Service all debit card requests and maintenance, including troubleshooting denied transactions, and determining fraudulent situations Respond to email and secure messaging inquiries, including stop payments and address changes Actively researches internal and external client requests, and performs timely follow up Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests Assist banking associates with system navigation and maintenance needs, along with resolving client issues Perform other duties as assigned

Qualifications:

Bilingual in Spanish Strong commitment to customer service Excellent verbal, written and telephone communication skills Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals Detail-oriented Demonstrate flexibility, versatility, commitment and good judgement Strong multi-tasking abilities to meet multiple deadlines in a fast-paced environment Initiative to rectify client issues, utilizing vendors and manuals

Supervisory Responsibilities:

None Education and/or

Experience:

Minimum two years' experience in the financial services industry or a combination of relevant experience. Previous banking experience preferred High school diploma or general education degree

Computer and Software Skills:

Skilled in operation of a personal computer and mobile devices Microsoft Word and Excel Proficiency in navigating multiple banking systems

Certificates, Licenses and Registrations:

None Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com. Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE. Enterprise Bank & Trust was founded on the idea of serving the lifetime financial needs of privately-held businesses, their owner families and other success-minded individuals. That concept has remained as our unwavering and guiding vision. We understand that every business is unique, so we tailor our comprehensive array of banking, trust and financial advisory services to fit the needs of our clients, no matter the size. Although we are equipped with the insights and capabilities of the largest financial companies, we provide our clients with the personal relationship afforded at a small community bank. Headquartered in Clayton, MO, Enterprise Bank & Trust operates branch offices in Arizona, Kansas, Missouri, California, New Mexico and Nevada. Enterprise offers a range of business and personal banking services, and wealth management services including financial planning, estate planning, investment management and trust services to businesses, individuals, institutions, retirement plans, and non-profit organizations. Our parent company, Enterprise Financial Services Corp is publicly traded (

Nasdaq:

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