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Scitor Corporation

MQ-9 Flight Simulator Field Service Representative

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$39,681 / year median in Nevada

-1% projected decline

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Job Description

Description SAIC is seeking an MQ-9 Flight Simulator Field Service Representative to provide software and systems support for the
MALET JSIL
Aircrew Trainer (MJAT) located at Creech AFB in Las Vegas, NV. The
MALET-JSIL
Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a current tactical MQ-9 Reaper ER ground control station (GCS) into a training simulator. The trainer provides UAS/RPA operators the ability to conduct simulation training as part of their qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks.
Job Duties and Responsibilities:
Provide software and systems support for the
MALET JSIL
Aircrew Trainer (MJAT) Requires integration of
GOTS/COTS/EOM
software and hardware components, understanding of wired networking, and application of life cycle system sustainment Deploy, maintain, and upgrade systems across the enterprise Provide on-site technical support, operational training of the system, and assistance in developing training scenarios Act as a representative of the JSIL toward the customer Qualifications
REQUIRED EDUCATION
BS degree and two (2) years of experience; six (6) years of experience accepted in lieu of degree
REQUIRED SKILLS
Intermediate knowledge or understanding of Cisco Switches and Firewalls Intermediate experience troubleshooting IT systems and hardware Demonstrated experience with Windows, Redhat, and VMWare Familiarity with MQ-9, MJAT, UAVs/Simulators, and UAV ground control stations (GCS)
REQUIRED CLEARANCE
Active Secret Clearance with ability to obtain Top Secret/SCI