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MV
Mesa View Regional Hospital
Customer Service Representative - Clinic - Part-Time
Career Insights for Customer Service Representative (General)
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Based on Nevada data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$39,681 / year median in Nevada
-1% projected decline
Job Description
The CSR will be responsible for answering the phone and scheduling patients' appointments, scheduling surgical procedures, obtaining prior authorizations, managing the reception area in an organized fashion, accepting and/or collecting co-pays and balances (cash receivables), obtaining insurance information, insurance verification, faxing and photocopying various items, and for creating a customer-friendly environment. Responsible for daily handling of Super Bills, Coding of procedures, and for generating the end day billing report. Excellent telephone skills and etiquette required. All other general office duties as assigned.