Job Overview We are seeking an experienced Customer Service Representative to join a fast-paced manufacturing company in Minden, NV . This role is responsible for assisting customers with orders, pricing, account questions, order status, billing, and product recommendations while coordinating closely with internal departments. The ideal candidate has strong office-based customer service experience, excellent follow-through, solid Excel skills, and confidence identifying upselling opportunities. Responsibilities Respond to customer inquiries by phone and email regarding products, pricing, orders, and accounts. Process and enter customer orders accurately using an ERP system. Provide order status updates and communicate changes involving pricing, quantities, or shipping dates. Recommend products and identify appropriate upselling opportunities. Process invoices, credits, adjustments, returns, and account updates. Coordinate with Production, Materials, Inventory, Shipping, and Technical Support. Track customer requests through completion and follow up on outstanding issues. Provide backup support for multi-line phones, front desk coverage, and general administrative duties. Qualifications Minimum 2 years of recent customer service experience in an office environment . Previous upselling or suggestive-selling experience. Experience with ERP systems, order entry, or similar business software. Proficiency in Microsoft Excel , including spreadsheets and basic formulas. Strong written and verbal communication skills. Excellent organization, accuracy, and ability to manage multiple priorities. Comfortable using multi-line phone systems and standard office equipment. Manufacturing, distribution, or industrial customer service experience is a plus. Schedule & Compensation Minden, NV $21-$22 per hour Full-Time Monday-Friday, 7:00 AM-4:00 PM PTO and benefits eligibility after 90 days Six paid holidays Join a dependable and collaborative team where strong customer service, attention to detail, and follow-through are highly valued. #

INDHP Pay:

$21.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required) Ability to

Commute:

Minden, NV 89423 (Required)

Work Location:

In person