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CM
Custom Made Enterprises
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Customer Service Representative - E-Commerce / Custom Products We're looking for an energetic, detail-oriented Customer Service Representative to join our growing e-commerce company specializing in custom logo and branded products . This is not a retail role . You'll work with business customers, handling inquiries, orders, and coordination between customers and our production team. This role is ideal for someone who's comfortable on the phone and email, enjoys problem-solving, and thrives in a fast-paced office environment. What You'll Do Communicate with customers via phone and email to answer questions and guide orders Assist customers with quotes, order details, timelines, and custom product questions Follow up with customers to ensure a smooth experience from inquiry through production Coordinate with internal teams (production, sales, fulfillment) to keep orders on track Help resolve issues quickly and professionally when questions or changes arise Maintain accurate records and notes within our systems What We're Looking For Previous experience in customer service, e-commerce, or office-based roles Strong phone and email communication skills with a professional, friendly tone Highly organized and detail-oriented — accuracy matters with custom orders Positive attitude, strong work ethic, and reliability Ability to multitask and stay calm in a fast-moving environment Nice to Have (Not Required) Experience with custom products, promotional items, or B2B customers Comfort working with order systems, CRMs, or quoting tools Why Join Us? We're a growing, established company with a collaborative team and long-term opportunities. You'll work with real customers, real orders, and a team that values accountability, consistency, and strong communication. If you enjoy helping customers, keeping things organized, and being part of a business where your work actually matters, we'd love to hear from you.