Customer Service Representative

Job Summary Merola Tile is looking for a friendly, reliable, and detail-orientated Customer Service Representative to join our team. We are a family-oriented company with a warm, welcoming culture built around positivity, clear communication, teamwork, and a strong "Can Do" attitude. As a Customer Service Representative, you will help support our customers, sales team, warehouse team, and online platforms to ensure orders are processed accurately, questions are answered clearly, and any issues are resolved quickly. Our customer relationships are important to us, and many of our clients work with us on a first-name basis. We are looking for someone who enjoys helping people, staying organized, and being part of a fast-paced office environment. Duties Manage incoming customer calls and provide helpful, professional support Accurately enter and update customer orders and account information Assist customers with order questions, pickups, product information, and general inquiries Work closely with the Sales Team to help resolve customer issues Communicate with warehouse teams to ensure orders are shipped accurately and on time Monitor online platforms and keep order information updated as needed Help build strong customer relationships through clear communication, follow-up, and a sense of urgency Support daily office and customer service tasks as assigned Qualifications Strong verbal and written communication skills Comfortable working in a fast-paced office environment with a high volume of calls Strong attention to detail and accuracy with data entry Solid computer, grammar, and multitasking skills Previous office experience is a plus Previous customer service or customer support experience is a plus Familiarity with ERP systems is a plus Working knowledge of P21 is a plus

Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person