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Mohawk Lifts LLC
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Supporting a sales team is one thing. Being part of a growing team where your work makes a visible impact every day is something more. How would you like to be the person everyone relies on to keep quotes moving, orders flowing, customers informed, and opportunities on track? At Mohawk Lifts , this isn't a typical customer service position. You won't spend your day only doing repetitive data entry, or constantly waiting for instructions. Instead, you'll become a critical part of a growing team, working closely with sales, customers, distributors, service, and operations to help deliver an exceptional customer experience. This is a role for someone who enjoys solving problems, staying organized, and making things happen. Someone who takes pride in accuracy, thrives in a fast-paced environment, and enjoys being trusted to own their responsibilities. You'll have the opportunity to: Be a key contributor to a growing business Work directly with multiple departments across the company Build valuable experience in sales operations, customer support, bids, and order management Share ideas and help improve processes Make a visible impact every day Join a stable company that values initiative, accountability, and long-term growth Since 1981, Mohawk Lifts has built a reputation for manufacturing some of the safest and most durable automotive lifts in the industry. Our products are proudly manufactured in Amsterdam, NY and used throughout North America. We have earned our reputation through quality products, outstanding customer support, and a team committed to doing things the right way. At Mohawk, we invest in our people. We believe in giving employees ownership, encouraging new ideas, and creating opportunities for professional growth. Your success contributes directly to our success.