A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Superior Skilled Trades is seeking a Technical Field Services Representative for Immediate Hire in Astoria, New York .
PAY:
$21 - $24/hr. (based upon experience)
HOURS:
Expected shifts will be 8-hour days starting at 7:00 AM to 4:00 PM
SCHEDULE
Expected work will be Monday-Friday; approximately 40 hours/week
START DATE
ASAP
DURATION
Contract/Open Ended Job Summary:
The Technical Service Representative is responsible for supporting industrial and commercial water treatment customers through onsite service, system monitoring, troubleshooting, chemical program management, and customer support. This role ensures water treatment systems operate efficiently, safely, and in compliance with customer and regulatory requirements. The representative works closely with customers, facility personnel, and internal teams to optimize water quality, improve system performance, maintain equipment reliability, and support long-term customer satisfaction. Key Responsibilities Conduct routine service visits to industrial and commercial customer sites. Monitor and maintain water treatment programs for boilers, cooling towers, closed loops, reverse osmosis (RO), and wastewater systems. Perform water testing and analysis to evaluate treatment performance and system conditions. Troubleshoot issues related to scaling, corrosion, fouling, biological growth, and equipment operation. Adjust and maintain chemical feed systems, pumps, controllers, and monitoring equipment. Inspect water treatment equipment, piping, and related system components. Maintain accurate service reports, water analysis records, and chemical inventory documentation. Provide technical recommendations and communicate findings to customers and internal teams. Support customer training on water treatment practices and safety procedures. Ensure compliance with OSHA, EPA, and company safety standards. Assist with startup, commissioning, and ongoing optimization of water treatment systems. Support customer audits, site assessments, and compliance reporting activities. Respond to emergency service calls and operational concerns as needed.
Qualifications:
Experience in industrial/commercial water treatment, field service, HVAC, plumbing, or mechanical maintenance preferred. Knowledge of boiler treatment, cooling tower treatment, closed-loop systems, reverse osmosissystems, and wastewater treatment processes. Ability to perform water testing and interpret analytical results. Familiarity with chemical feed systems, pumps, controllers, and monitoring equipment. Basic mechanical and electrical troubleshooting skills. Strong organizational, communication, and customer service skills. Valid drivers license and ability to travel to customer sites. Ability to lift chemical containers and work in industrial environments.
SST IS AN EQUAL OPPORTUNITY EMPLOYER!
Pay:
From $21.00 per hour
Benefits:
Dental insurance Health insurance Vision insurance
