Responsibilities:

Respond to incoming customer calls with professionalism, providing timely assistance and clear information.
Enter customer orders accurately into company systems and verify details to support smooth processing.
Handle a steady volume of call center activity while maintaining a positive and service-focused approach.
Make outbound calls as needed to confirm order information, address questions, or provide updates.
Resolve routine customer concerns by gathering details, identifying solutions, and escalating more complex issues when appropriate.
Maintain organized and accurate records of customer interactions, requests, and order activity.
Work closely with internal teams to ensure customer needs are addressed promptly and service expectations are met.

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