Customer Product Support Specialist

MANUFACTURING IS IN CHAPIN'S DNA

- and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.

JOB SUMMARY

: Working with our customers to ensure complete satisfaction with our products and service.

ESSENTIAL FUNCTIONS

: Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback. Learn and maintain knowledge of existing and new Chapin products and product modifications. Respond to customer online reviews. Work in conjunction with engineering to identify potential product issues.

MUST HAVE

Professional demeanor Excellent communication skills both written and verbal Accurate data entry skills Ability to multi-task Positive outlook, always willing to help where needed

NICE TO HAVE

Blue print reading a plus Mechanical aptitude preferred Prior phone service / collections experience a PLUS