The opportunity Delaware North Gaming is hiring a part-time Player Services Representative to join our team at Finger Lakes Gaming in Farmington, New York. As a Guest Experience Assistant Manager, you will be responsible for assisting with all player rewards transactions. If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now.

Schedule:

Wednesday - Saturday night, 4pm-12am Pay $16.00 - $16.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. What will you do? Enroll guests in the player tracking system, manage accurate data entry, and maintain confidentiality of all guest records and Player Rewards activities Deliver exceptional guest service, including answering questions promptly, explaining games, contests, and Player's Club benefits, and assisting with promotions and giveaways. Support marketing initiatives by helping implement on-site promotions, contests, and giveaways to enhance guest engagement. Resolve guest concerns effectively, demonstrating strong listening skills and the ability to defuse difficult situations while preserving goodwill. Foster positive relationships with guests, team members, and supervisors by modeling professional behavior and mutual respect in all interactions More about you High school diploma or GED required Strong written and verbal communication skills Minimum of 1 year of customer service experience preferred Intermediate computer skills preferred Must be able to obtain a New York State Gaming Commission license Physical requirements Ability to lift up to 30 pounds Shift details M-F Weekends 8hr shift Evenings