Customer Service Associate

1. Summary As Customer Service Associate, individuals will work closely with customers and the sales team to grow and promote the sale of our services. Customer Service Associate is the first line of contact with all new customers and along with their sales team, Customer Service Associate establish and maintain long-term business relationships with a new and current customer base. 2. Responsibilities Close and grow relationship through professional communication with existing and potential clients Manage and interpret customer requirements

• speaking with clients to understand, anticipate and meet their needs Communicate sales or service opportunities and customer concerns or suggestions Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future Understand and comply with established guidelines that ensure a safe and healthy work environment Coordinates company staff to provide exemplary service to customers Expand market awareness of our services and our industry experience by communicating the features and benefits of our products and services effectively Work with the engineering team to ensure customer project requirements are met Maintaining records of customer communications and contact information as required Making technical presentations Preparing responses to RFP (request for proposals) and RFI (request for information) and SOW (Statement of Work) Maintain awareness of pertinent client information, plans, payment performance; communicate any client information that may affect company decisions to appropriate departments as needed Working knowledge of the tools and price calculations Researches market requirements and market data Maintain knowledge of competitor services and identify and report intelligence on competitor pricing or marketing strategies Maintains current company services knowledge Submit a variety of sales status reports as required, including activity, closings, follow-up, and adherence to goals Responsibility for setting the customer's expectations 3.

Knowledge and Skill Requirements Technical background preferred Bachelor's degree and/or three to five years of proven customer service experience Strong interpersonal and communication skills Strong presentation skills and professional appearance Job Description Strong organizational skills Microsoft Office proficiency Willingness to work a flexible schedule and be available on certain emergency situations Attention to detail Ability to work in a fast-paced and dynamic work environment

• 4.

Benefits We offer paid time off, 401k and holiday pay

Job Types:

Full-time, Permanent Job Type:

Full-time Pay:

$18.00

• $22.

00 per hour

Benefits:

Paid time off

Education:

Bachelor's (Preferred)

Experience:

Sales Experience:

1 year (Preferred)

Work Location:

In person Customer Service Associate 1 Old Country Road, Carle Place, NY 11514 $18

• $22 an hour
• Full-time $18
• $22 an hour
• Full-time 1.

Summary As Customer Service Associate, individuals will work closely with customers and the sales team to grow and promote the sale of our services. Customer Service Associate is the first line of contact with all new customers and along with their sales team, Customer Service Associate establish and maintain long-term business relationships with a new and current customer base. 2. Responsibilities Close and grow relationship through professional communication with existing and potential clients Manage and interpret customer requirements

• speaking with clients to understand, anticipate and meet their needs Communicate sales or service opportunities and customer concerns or suggestions Identify and resolve client concerns; recommending a course of action to alleviate these concerns in the future Understand and comply with established guidelines that ensure a safe and healthy work environment Coordinates company staff to provide exemplary service to customers Expand market awareness of our services and our industry experience by communicating the features and benefits of our products and services effectively Work with the engineering team to ensure customer project requirements are met Maintaining records of customer communications and contact information as required Making technical presentations Preparing responses to RFP (request for proposals) and RFI (request for information) and SOW (Statement of Work) Maintain awareness of pertinent client information, plans, payment performance; communicate any client information that may affect company decisions to appropriate departments as needed Working knowledge of the tools and price calculations Researches market requirements and market data Maintain knowledge of competitor services and identify and report intelligence on competitor pricing or marketing strategies Maintains current company services knowledge Submit a variety of sales status reports as required, including activity, closings, follow-up, and adherence to goals Responsibility for setting the customer's expectations 3.

Knowledge and Skill Requirements Technical background preferred Bachelor's degree and/or three to five years of proven customer service experience Strong interpersonal and communication skills Strong presentation skills and professional appearance Job Description Strong organizational skills Microsoft Office proficiency Willingness to work a flexible schedule and be available on certain emergency situations Attention to detail Ability to work in a fast-paced and dynamic work environment

• 4.

Benefits We offer paid time off, 401k and holiday pay

Job Types:

Full-time, Permanent Job Type:

Full-time Pay:

$18.00

• $22.

00 per hour

Benefits:

Paid time off

Education:

Bachelor's (Preferred)

Experience:

Sales Experience:

1 year (Preferred)

Work Location:

In person