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Holiday Inn Express and Suites Cicero
Part Time / Full TIme Guest Service Representative
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
What's the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Associate, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Availability must include Friday, Saturdays and Sundays Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out
- take IDs, hand out room keys.
- Stay one step ahead of guests' needs
- record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day's schedule
- Jump into other ad-hoc duties when your colleagues need your help What we need from you
- Communication skills
- guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Literate and tech-savvy
- you'll need a good grasp of reading, writing, basic maths and computers
- Flexibility
- days, nights, weekend and holiday shifts are all part of the job
- You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience
- ideally, you'll have spent at least one year in a front desk or guest service position
- Strength
- sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg).
Job Type:
Part-time Pay:
$16.00- $17.