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Burdick Toyota

Toyota - Service Advisor

Career Insights for Automotive Customer Service Representative

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$55,948 / year median in New York

+15% projected growth

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Job Description

Burdick Toyota has an immediate opening for a qualified Service Advisor. Through the decades, our family's passion for automobiles has been matched only by our dedication to exceptional service, teamwork, and community. We've grown and adapted with the times, but our core values of integrity, hard work, and customer focus have remained constant. At Burdick Toyota, you're not just taking a job — you're building a career in an environment that values your contributions, invests in your growth, and celebrates success together. With our continued expansion and commitment to excellence, there's never been a better time to join our team and help shape the next chapter of our story. Be part of a legacy. Drive the future.
Benefits Include:
  • Health, vision, and dental insurance
  • Life insurance
  • Long- and short-term disability
  • 401(k) with employer match
  • Paid vacation, sick days, and holidays What you will do: Process repair orders, quotes and invoices; document customer concerns, ensure notes are ready for technicians to review, estimate costs and time for work to be carried out and obtain client approval for all work to be performed Provide customer support and status updates via phone, text, email and fact-to-face interactions Coordinate with fellow team members regarding service work to adhere to commitments made to customers Promote the Toyota range of parts, accessories and services Continuously train on Toyota products and service offerings to provide the best possible customer experience We have plenty of service traffic, and our service business continues to grow.
This position requires:
Excellent communication, attention to detail and organizational skills High customer-service orientation Excellent sales skills with at least 1 year of customer service experience Clean, valid driver's license Proficient computer skills (including Microsoft Office Suite) Ability to work in fast paced environment Team oriented Ability to problem solve
Job Type:
Full-time Pay:
$60,000.00 - $75,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Ability to
Commute:
Cicero, NY 13039 (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Other Retirement and Savings
  • Health Insurance