Customer Service/ Sales Representive Minnick Family Agency Colonie, NY Job Details Full-time $33,000 - $80,000 a year 4 hours ago Benefits Paid time off Qualifications Computer operation Computer literacy High school diploma or GED Computer skills Full Job Description Job Overview Minnick Family Agency is a growing insurance agency in the Albany area, and we're adding a customer service representative to our team. A New York Property & Casualty license is preferred, but we'll consider the right candidate who isn't licensed yet. Unlicensed candidates must get their license at their own expense before their start date. In this role, you'll be the first point of contact for our customers. You'll help them with policy changes, billing questions, and coverage needs, and you'll set life insurance appointments for our life team along the way. This is a great fit for someone who is friendly, organized, and takes pride in taking care of people.

Salary Range:

$33,000.00 - $80,000.00 per year Benefits Annual Base Salary + Commission Paid Time Off (PTO) Mon-Fri Schedule Requirements New York Property & Casualty license preferred. Unlicensed candidates must get licensed at their own expense before their start date Customer service experience preferred, especially in insurance, banking, or another office setting Friendly, patient, and confident on the phone Organized, detail-oriented, and good at juggling multiple tasks Coachable, with a strong work ethic Comfortable with computers and learning new software High school diploma or equivalent Responsibilities Answer inbound calls, emails, and walk-ins in a friendly, professional way Process policy changes such as adding vehicles, drivers, and coverage updates Help customers with billing questions, payments, and account issues Review customers' current coverage and spot gaps or opportunities Set life insurance appointments for our life team with the customers you help Refer sales opportunities to our producers Keep accurate notes and records in our agency management system Follow up on outstanding items so nothing slips through the cracks About Us We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. We take our job seriously and tailor our clients' policies to their needs. We care, and it shows in our results! Our dedicated staff work incredibly hard to ensure that our clients are Completely Satisfied! We only hire the best and most dedicated employees to our team.