Customer Service Representative

Customer Service Representative Amber Chow Insurance Agency (State Farm Agency)

About Us:

At Amber Chow Ins Agency, we are committed to delivering exceptional service and support to our customers. We value teamwork, dedication, and a positive attitude. Join our team and help us create outstanding customer experiences!

Job Description:

We are looking for a friendly and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring their satisfaction.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, or chat Provide accurate information about products and services Resolve customer complaints and issues efficiently Maintain detailed records of customer interactions Collaborate with other departments to improve customer experience Follow up with customers to ensure their issues are resolved

Qualifications:

Bilingual (Spanish or Chinese) High school diploma or equivalent; college degree is a plus Excellent communication and interpersonal skills Strong problem-solving abilities Ability to handle stressful situations calmly Basic computer skills and familiarity with CRM software Previous customer service experience is preferred but not required

What We Offer:

Competitive salary Training and professional development opportunities Friendly and supportive work environment Employee benefits package

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Work Location:

In person